Return Policy

We want you to be happy with what you order. Below is exactly what to expect if something isn't right, and what our return and refund process covers.

What This Policy Covers

We assist with items that arrive damaged, defective, incorrect, or materially different from what was described on the product listing. Because many of our products are fulfilled by external supply partners, change-of-mind returns (for example, if you simply change your mind about a correctly described, undamaged item) may not be available, except where required by applicable law. Where state or federal consumer protection law grants you rights beyond what is described here, those rights apply and this policy does not limit them.

How to Request a Return or Refund

Contact us at t1roomvale@gmail.com as soon as reasonably possible after receiving your order. Please include your order number, a description of the issue, and photos of the product, its packaging, and any shipping label or damage, where relevant. Please keep the original packaging until your claim has been reviewed, as we may ask for it if a replacement or return is needed.

When a Refund, Replacement, or Return May Be Available

Refunds, replacements, and returns are considered on a case-by-case basis and may require photo or other evidence before approval. Depending on the situation, this can include items that arrive damaged, defective, incorrect, or materially different from what was described on the product listing. Not every situation will qualify, and each request is reviewed individually based on the evidence provided.

Return Instructions

If a return is approved, we will confirm this with you by email and provide instructions for how and where to send the item back. Please do not send items back before receiving confirmation from us, as we may not be able to process an unreturned or misdirected item.

Refund Processing

Approved refunds are issued to the original payment method used at checkout, where applicable. Once a refund is processed on our end, the time it takes to appear in your account can vary depending on your payment provider or bank, and may take several business days.

Your Rights Under Law

This policy is not intended to limit any right you may have under applicable consumer protection law that cannot be waived. If you believe applicable law entitles you to a remedy not described here, please contact us and let us know.

Questions

If you have any questions about a return or refund, contact us at t1roomvale@gmail.com and we'll be happy to help.